Effective Date: June 17, 2025.
1. General
This Privacy Policy describes how Afloat-Media ("we", "us", or "our") collects, uses, and protects your personal data when you interact with our services, including visiting our website at Afloat-Media.com. It also outlines your rights concerning your personal information under applicable data protection laws.
We are committed to maintaining the privacy and security of your personal data, and this Policy explains your rights and our responsibilities in relation to your data.
2. Data Controller
Afloat-Media is the data controller of the personal information you provide to us. If you have any questions about this Privacy Policy or how we process your data, please contact us at:
Email: nmorgan@business-afloat-media.com
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3. Information We Collect
We only collect the minimum necessary personal information to provide customer support and communicate with our clients. This includes:
Your full name
Your email address
Your phone number
We collect this information directly from you when you submit a contact form, book a consultation, or otherwise engage with our services.
4. How We Use Your Information
We use your personal information only for the following purposes:
To provide and manage customer support
To respond to inquiries or service requests
To communicate regarding your project or our services
To manage leads and customer interactions via our CRM system
We do not use cookies or collect browsing data via tracking technologies.
5. Legal Basis for Processing
We process your personal data under the following legal grounds:
Consent: When you submit your information to us, you consent to its use for the purposes listed above.
Legitimate Interest: We have a legitimate business interest in communicating with potential and existing clients to provide requested services and manage relationships effectively.
6. Data Sharing and Disclosure
We do not sell, rent, or share your personal data with any third parties.
Your data is only stored in our CRM platform (GoHighLevel), and only authorized members of our team have access for customer support purposes.
We will not disclose your personal information unless required to do so by law or in response to a legal request.
7. Data Retention
We retain your personal information only as long as it is relevant for communication and customer support, or until you request its deletion.
If you indicate that you are no longer interested in our services, we will remove your data from our active systems within a reasonable time frame.
8. Your Rights
You have the following rights in relation to your personal data:
Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can request that we correct any inaccurate or incomplete data.
Right to erasure – You can request that we delete your data, subject to applicable legal obligations.
Right to restrict processing – You can request that we limit how we use your data.
Right to data portability – You can request a copy of your data in a machine-readable format.
To exercise any of these rights, please contact us at nmorgan@business-afloat-media.com. We will respond to all requests within 30 days.
If you believe we have violated your data rights, you also have the right to lodge a complaint with a data protection authority.
9. Data Security
We take data security seriously and implement appropriate technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse.
All personal data is securely stored within GoHighLevel, a trusted CRM platform with strong data protection practices.
10. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal obligations. When we do, we will update the "Effective Date" at the top of this document.
We encourage you to review this policy periodically to stay informed about how we protect your data.
12. Contact Us
If you have questions about this Privacy Policy or the data we hold about you, please contact us at:
Email: Support@business-afloat-media.com